1. Bookings and Payment
• A £50 non-refundable deposit is required to secure all bookings. The remaining balance is due on the day of your casting appointment.
• For customers choosing the Klarna payment option, this deposit will be taken as the first payment. Klarna payment options can be found on the Shop tab..
2. Cancellations, Refunds, and Returns
• Deposits are non-refundable.
• If you wish to cancel or reschedule, at least 24 hours’ notice is required.
• In the unlikely event that Peblets Castings must reschedule, you will be offered an alternative date or, if not suitable, a full refund of your deposit.
3. Process and Liability
• All materials used are safe for skin contact, but clients accept a small risk of mild irritation or sensitivity.
• Clients must inform the artist of any known allergies or skin conditions prior to casting.
• Jewellery does not need to be removed before casting; however, clients accept full responsibility for any potential discolouration, residue or damage.
• Peblets Castings cannot be held liable for adverse reactions or damage to personal property.
• Towels will be provided; however, the use of bright-coloured moulds may cause staining. Please wear suitable clothing, as Peblets Castings is not liable for any damage to clothing during the process.
4. Delivery and Collection
• Please allow up to 12 weeks for completion.
5. Copyright and Photography
• Peblets Castings will only share images with your permission.
• Clients may not reproduce images for commercial purposes without consent.
6. Gift Vouchers
• Gift vouchers are valid for 12 months from the date of purchase.
• Vouchers are non-refundable and cannot be exchanged for cash.